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ManageCare

AI-native platform that orchestrates the entire patient journey. From referral to survivorship.

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SolutionsReduce Scheduling DelaysIncrease Patient ThroughputReduce Referral LeakageAutomate Admin Tasks
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Use Case

ManageCare for Substance Use Disorders

Transform substance use disorder treatment with intelligent automation guiding patients from crisis referral through medically assisted treatment initiation, behavioral health coordination, and long-term recovery monitoring — capturing every window of motivation before it closes.

AI-orchestrated addiction treatment from intake screening through stabilization to sustained recovery

79%

Improvement in 90-day treatment retention rates

2.5min

Average referral-to-verification processing time

91%

First-call resolution for MAT-related inquiries

98.6%

Follow-up compliance during first-year recovery

The Challenge

Why Substance Use Disorders Needs a Smarter Approach

Addiction treatment programs lose patients at every transition point. Referrals from emergency departments arrive when patients are motivated but slots are unavailable, MAT induction requires rapid scheduling that traditional systems cannot support, patients disappear during the critical first 90 days, and relapse signals go undetected until crisis. The result: missed treatment windows, medication discontinuation, and revolving-door utilization patterns.

Emergency department referrals arrive during narrow motivation windows that close within hours — traditional intake processes take days

MAT induction for buprenorphine requires same-day or next-day scheduling that standard appointment systems cannot accommodate

Patient attrition in the first 30 days of treatment exceeds 50%, with most dropouts occurring silently between visits

PDMP checks, prior authorizations, and X-waiver verification create administrative bottlenecks delaying treatment starts

Coordinating behavioral health, MAT, and social services across fragmented systems leaves patients navigating alone

Relapse warning signs — missed appointments, unfilled prescriptions, isolation patterns — are only visible in retrospect

Automated Workflows

What ManageCare Automates

Every workflow purpose-built for substance use disorders operations.

Referral intake with OCR extraction of SBIRT screenings, toxicology results, and psychiatric evaluations — patient matching and insurance/Medicaid verification in under 3 minutes

AI-driven scheduling matching patients to optimal intake slots based on substance type, withdrawal risk level, and MAT induction urgency while motivation is present

Smart waitlist that fills cancellations within minutes via automated SMS and voice outreach, prioritizing patients in active withdrawal or with recent overdose events

Pre-treatment prep automation — urine drug screen orders, COWS/CIWA assessment scheduling, consent documentation, and prescription drug monitoring program checks with compliance confirmation

Multi-channel patient engagement: MAT dosing reminders, group therapy session confirmations, recovery milestone acknowledgments, and crisis resource delivery via SMS, voice, and portal

Real-time treatment engagement and relapse risk monitoring with AI behavioral pattern assessment and escalation for missed doses, appointment no-shows, or crisis indicators

Post-induction AI triage with 91% first-call resolution — handling medication side effects, dosing schedule questions, crisis support needs, and pharmacy coordination for buprenorphine

Automated recovery surveillance with graduated follow-up scheduling, peer support connections, and relapse prevention tracking — zero patients lost to follow-up during the critical first year

AI Employees

AI Agents for Substance Use Disorders

Specialized AI employees that handle these workflows autonomously.

Referral Intake Agent

Extracts SBIRT screenings, toxicology panels, and psychiatric evaluations from referral documents using OCR. Verifies Medicaid/insurance coverage for MAT programs, checks PDMP records, and fast-tracks intake for patients in active motivation windows.

Scheduling & Waitlist Agent

Enables same-day and next-day MAT induction scheduling based on withdrawal severity and substance type. Manages waitlists prioritizing patients with recent overdose events and fills cancellations within minutes to capture treatment windows.

Patient Engagement Agent

Delivers MAT dosing reminders, group therapy confirmations, and recovery milestone celebrations across SMS, voice, and portal. Provides 24/7 crisis resource access and distributes relapse prevention content during high-risk periods.

Care & Triage Agent

Monitors treatment engagement patterns, prescription fill rates, and appointment attendance with AI relapse risk scoring. Triages medication side effects and crisis calls while escalating missed doses and behavioral disengagement signals immediately.

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Discover How ManageCare Works

Learn more about the platform, AI employees, and measurable outcomes powering modern healthcare practices.

Meet the AI Employees

See the autonomous agents that handle scheduling, referrals, care management, and more.

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Explore the Platform

Understand the architecture, integrations, and security behind ManageCare.

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View All Solutions

Discover solutions for scheduling, waitlists, prior auth, patient outreach, and beyond.

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See Measurable Outcomes

Explore how practices reduce scheduling delays, increase throughput, and cut referral leakage.

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Ready to Transform Your Substance Use Disorders Practice?

See how ManageCare's AI employees can automate your most time-consuming workflows and unlock new revenue.

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