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ManageCare

AI-native platform that orchestrates the entire patient journey. From referral to survivorship.

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Use Case

ManageCare for Surgical Practices

ManageCare streamlines surgical practice operations by automating pre-op clearance workflows, filling OR cancellations from a surgery-ready waitlist, ensuring patients arrive fully prepped, and tracking recovery milestones through discharge — so no surgical patient is lost between consult and follow-up.

Maximize OR utilization, eliminate pre-op clearance delays, and track every patient from consult to recovery

89%

OR utilization rate

47%

Reduction in day-of-surgery cancellations

3 min

Average waitlist-to-OR-fill time

0

Post-op patients lost to follow-up

The Challenge

Why Surgical Practices Needs a Smarter Approach

Surgical practices lose OR time to last-minute cancellations and incomplete pre-op clearances, pre-surgical prep compliance is inconsistent, recovery milestone tracking is manual and error-prone, and patients drop off between surgical consult and post-op follow-up without anyone noticing.

OR blocks go unfilled when cancellations happen because waitlisted patients are not surgery-ready or cannot be reached in time

Pre-op clearance involves multiple external providers, and incomplete clearance packages cause same-day surgical cancellations

Patients arrive without completing NPO, medication hold, or bowel prep instructions — forcing procedure rescheduling

Post-op follow-up scheduling is ad hoc, and patients miss wound checks or PT referrals without anyone tracking compliance

After-hours post-surgical calls overwhelm on-call staff with concerns about normal recovery symptoms

Surgical consult-to-procedure conversion rates drop when patients are not proactively engaged through the pre-op process

Automated Workflows

What ManageCare Automates

Every workflow purpose-built for surgical practices operations.

Referral intake with OCR extraction, patient matching, and insurance verification in under 3 minutes — including surgical prior authorization and pre-op clearance requirement identification

AI-driven scheduling that matches patients to optimal OR slots based on procedure duration, anesthesia requirements, equipment needs, and surgeon block time

Smart waitlist that fills OR cancellations within minutes via automated SMS and voice outreach to patients with completed pre-op clearance

Pre-treatment prep automation — pre-op clearance tracking, NPO instructions, medication hold lists, and bowel prep verification with compliance confirmation

Multi-channel patient engagement: pre-op checklists, arrival instructions, medication hold reminders, and post-op care guides via SMS, voice, and portal

Real-time post-surgical symptom monitoring with AI severity assessment for wound complications, pain management, and mobility milestones

Post-treatment AI triage with 91% first-call resolution — distinguishing normal post-surgical symptoms from wound infections and complications requiring intervention

Automated recovery surveillance — tracking post-op milestones, wound check scheduling, PT referral completion, and return-to-activity clearance with zero patients lost to follow-up

AI Employees

AI Agents for Surgical Practices

Specialized AI employees that handle these workflows autonomously.

Referral Intake Agent

Processes surgical referrals with OCR extraction, identifies pre-op clearance requirements, initiates prior authorization, and flags incomplete clinical documentation

Scheduling & Waitlist Agent

Optimizes OR block utilization, maintains a surgery-ready waitlist ranked by prep completion and acuity, and fills cancellations within minutes

Patient Engagement Agent

Delivers pre-op checklists, NPO and medication hold reminders, and arrival instructions via SMS, voice, and portal — confirms compliance before surgery day

Care & Triage Agent

Monitors post-surgical recovery milestones, triages wound and pain concerns with AI severity assessment, and tracks PT referral and follow-up visit completion

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Discover How ManageCare Works

Learn more about the platform, AI employees, and measurable outcomes powering modern healthcare practices.

Meet the AI Employees

See the autonomous agents that handle scheduling, referrals, care management, and more.

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Explore the Platform

Understand the architecture, integrations, and security behind ManageCare.

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View All Solutions

Discover solutions for scheduling, waitlists, prior auth, patient outreach, and beyond.

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See Measurable Outcomes

Explore how practices reduce scheduling delays, increase throughput, and cut referral leakage.

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Ready to Transform Your Surgical Practices Practice?

See how ManageCare's AI employees can automate your most time-consuming workflows and unlock new revenue.

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